Interface and interaction design for TeamViewers remote support application on the HoloLens 2.

Assist AR HoloLens 2 app project image

During the summer of 2020 I built the UI of TeamViewers remote support application Assist AR for Microsofts next-gen augmented reality headset the HoloLens 2.

Microsoft HoloLens 2

Microsoft HoloLens 2.

Technical realistation

The UI of the application is built using Microsofts MRTK toolkit for Unity. By leveraging the toolkit I was able to quickly test the UI and interactions for the application. An added benefit was that the UI created by me could directly be used in the live application. That gave the TeamViewer engineers more time to focus on the complex backend work.

Hand mesh of MRTK (Mixed Reality Toolkit).

TeamViewer ID

TeamViewers remote control product is widely known for an easy first use experience. The same is true for TeamViewers AR remote support product Assist AR. All users need to do is share their ID in order to receive help by an expert then literally able to see through their eyes.

Connecting to a user with the TeamViewer ID.

Contextual annotations

Like the mobile app of TeamViewer Assist AR the HoloLens app enables the technician wearing the headset aswell as the remote supporter to place contextual markers to highlight regions of interest.

3D markers and drawings in a remote support session.